Help

Here are important things you need to know when traveling or hosting with Yolo.


Traveling?

How do I create an account?

How do I reset or change my password?

How do I book a place on Yolo?

What is the cancellation policy?

How do I cancel a booking?

What are Yolo fees on every booking?  



Hosting?


How do taxes work for hosts?

The host is responsible for paying taxes based on their local laws. Kindly check with the appropriate authority on how rental taxes are processed.


How does my guest gets refunded?

When a guest cancels a reservation, Yolo process a refund based on the cancellation policy for that listing.


What happens if my guest cancels?

If a guest cancels, the host will be notified immediately. The listing will become available again for booking.


What are the payout methods?

Payout methods depend on the country you prefer to receive payouts. Some hosts in the US have listed in Africa but can choose to receive a payout in the US. Therefore payout varies based on the Country selected when adding payout.


How to list a place on Yolo?

Simply click on the “Become a Host” button and we will guide you through the steps.


List of Countries that Yolo currently host in

Currently, we are only hosting in Liberia. This will be updated as we expand to other countries around Africa.


When will I get my payout?

Payout will be processed 24hrs after guest check-out of your space. However, depending on your payment method, the processing time might change.


What is the cancellation policy?

Every listing can have its unique cancellation policy. Please review the details of the three different cancellation policy that is available. Read more: Cancellation Policy